Pillar Guide 05
Warranty &
Returns Guide
Warranty and return process affects project administration long after selections are made. This guide explains how to inspect deliveries, document issues, and manage support requests with less friction.
Inspect the Delivery Right Away
The first step after delivery is a careful inspection. Check the packaging, quantity, finish, and model numbers before the products are stored or handed off to the field.
If anything looks off, document it immediately with photos and keep the carton until the issue is resolved.
What Usually Qualifies for Warranty Support
Defective parts
Manufacturing defects, finish issues, and internal failures can usually be reviewed under the manufacturer warranty.
Missing components
If a boxed item is incomplete, we help identify the missing part and request a resolution.
Wrong product shipped
If the delivered item does not match the order, we work through the return or exchange process.
Installation damage
Damage caused after installation is typically handled differently, so early inspection matters.
Return Timing Basics
- •Report issues as soon as possible, ideally within the first few days
- •Keep all packaging until the return or replacement is complete
- •Special-order and custom finish items are often final sale
- •Never install a product if there is a visible issue that needs review
How PGKB Helps
We coordinate with the manufacturer, track the claim, and help move the process forward so you are not left chasing answers. It is one more way we stay involved after the sale.
Need support with a return or warranty issue?